1. If the customer has quality problems when receiving the product, what service can you provide?
As for after-sales service of the products, we will provide free replacement or 100% refund service if any quality problem of the products (not including problems caused by improper use) occurs within 7 days after receipt of the products.
2. If I am a seller who has just started a business and want to cooperate with you, what should I do?
You can directly contact our after-sales service, and our after-sales email is Service@lekoch.com. Our after-sales service will tell you the specific way of cooperation, including how to resell our products after you buy them.
3. Does a consignment service provide the delivery of a small number of customized products?
We are very sorry that our customized products have a certain moQ, and a small number of products do not support customized services. I hope you can understand.
4. As for the delivery freight, can we use our DHL account to deliver the goods?
We can fully use your DHL account or other freight collect method of shipment.In addition, our freight is calculated based on the current cost of express delivery.
5. How long will it take us to receive the goods after we place the order?
We will arrange the warehouse shipment after receiving your money, and the shipment time is generally 3-5 working days.
6. If it is for regular customers, is there any extra discount?
Regular customer special discount (fixed monthly order or amount), then the next month's order can be a few percent discount.